technical support

It is an unfortunate fact of life that periodically there will be times where technology fails. The old IT joke of 'turning it off and back on again' usually works because it reloads default settings that are known to work.

If you do find you are having trouble, there are a few simple steps that can be taken to get your system up and running as fast as possible. Firstly, reboot your PC, and whilst it is shutting down and restarting, Warm reset your handset.
PLEASE NOTE: Warm resets merely refresh your handset, COLD or FACTORY resets delete everything. NEVER do a Cold reset unless you are sure what you are doing, or have been advised to by a PickWise support member.

Depending on which handset you have will determine how to perform the warm reset procedure:

PickWise Green and Red users will find latest copies of manuals, support documents and interactive training tutorials on their installation CDs under the relevant sub folders.

PickWise Blue users will find the latest copies of the manuals installed with the software and available on the Windows 'Start' menu. Links to online interactive training tutorials are available on request. If you would like to be sent these links please email Support.

Our Product support telephone hours are 9am to 5pm Monday to Friday see our contact page for details on how best to reach us please see our PickWise compatibility page for details on operating system requirements for different versions.

To return a handset to us, please see our RMA Page for details.