Technical support

It is an unfortunate fact of life that periodically there will be times where technology fails. The old IT joke of 'turning it off and back on again' usually works because it reloads default settings that are known to work.

If you do find you are having trouble, there are a few simple steps that can be taken to get your system up and running as fast as possible.
Reboot your PC in the following circumstances:

  • If you get an error when trying to connect to any of the PickWise databases.
  • If the main PickWise application is not responding.
  • If Windows Mobile Device Center is not registering a docked handset as "Connected". (Note: Remove the handset from the cradle first.)
  • If data synchronisation from a docked handset fails. (Note: Remove the handset from the cradle first.)

If PickWise Handset or WiseSynchClient are not responding, then warm reset the handset.

Which handset you have will determine how to perform the warm reset procedure:

  • Symbol MC5040: Press the reset button at the back of the device for a few seconds using the stylus.
  • Zebra MC55xx: Press the power button for a few seconds.

PickWise Blue users will find the latest copies of the manuals installed with the software and available on the Windows 'Start' menu. Links to online interactive training tutorials are available on request. If you would like to be sent these links please email Support.

Our Product support telephone hours are 9am to 5pm Monday to Friday see our contact page for details on how best to reach us please see our PickWise compatibility page for details on operating system requirements for different versions.